Privacy Policy
Your privacy and the confidentiality of your dietary information are fundamental to our personal chef services. Learn how we protect your data.
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About This Privacy Policy
Personal Chef Ana ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our personal chef services in the Houston, Texas area.
Contact Information
Personal Chef Ana
26700 Kuykendahl Rd, The Woodlands, TX 77375
Email: [email protected]
Phone: (346) 218-3912
Information We Collect
We collect personal information necessary to provide exceptional personalized chef services:
Contact and Account Information
- • Name, email address, phone number, and service address
- • Billing and payment information (processed securely through third-party processors)
- • Communication preferences and service history
Dietary and Preference Information
- • Food preferences, dietary restrictions, and meal requests
- • Food allergies and medical dietary requirements
- • Special occasion requirements and serving preferences
- • Photos of prepared meals (with your permission)
Service Delivery Information
- • Service location addresses and access instructions
- • Scheduling preferences and availability
- • Kitchen facilities and equipment information
Website and Communication Data
- • Information provided through our website contact forms
- • Email communications and consultation notes
- • Website usage information collected through analytics
How We Use Your Information
We use your personal information exclusively to provide and improve our personal chef services:
Service Delivery
- • Plan and prepare personalized meals
- • Shop for ingredients and supplies
- • Schedule service appointments
- • Communicate about services
Business Operations
- • Process payments securely
- • Maintain service records
- • Improve our services
- • Comply with legal requirements
Safety and Quality
- • Ensure food safety by tracking allergies
- • Maintain emergency contact information
- • Document preparation methods
- • Track ingredient sourcing
Communication
- • Service updates and confirmations
- • Menu planning consultations
- • Special requests coordination
- • Emergency notifications
Information Sharing and Third Parties
We do not sell your personal information.
Your privacy is not for sale. We never sell, rent, or lease your personal information to third parties for marketing purposes.
We may share your information only in these limited circumstances:
Service Providers
- • Payment processors (Stripe, PayPal) for secure transaction processing
- • Food suppliers and specialty vendors for ingredient sourcing
- • Kitchen equipment rental companies (when applicable)
- • Professional liability insurance providers
Legal Requirements
- • Law enforcement agencies when required by law
- • Legal proceedings or regulatory investigations
- • Emergency situations involving health and safety
- • Court orders or subpoenas
Business Transfers
In the unlikely event of a business sale or transfer, client information may be transferred to new ownership with equivalent privacy protections and advance notice to clients.
Data Security and Protection
We implement comprehensive security measures to protect your personal information through multiple layers of protection:
Technical Safeguards
- • SSL/TLS encrypted data transmission
- • Secure cloud storage with access controls
- • Regular security updates and patches
- • Two-factor authentication for admin access
- • Automated security monitoring
- • PCI DSS compliant payment processing
Physical Security
- • Locked storage for physical records
- • Staff confidentiality agreements
- • Limited access on need-to-know basis
- • Secure document disposal (shredding)
- • Restricted access to business devices
- • Mobile device security protocols
Data Protection
- • Daily encrypted backups
- • Incident response procedures
- • Staff privacy and security training
- • Regular security audits
- • Data breach notification protocols
- • Vendor security assessments
Third-Party Service Security
We work with trusted third-party services that maintain their own security standards and privacy policies:
Form Processing & Email Services
- • SOC 2 Type II certified
- • End-to-end encryption
- • GDPR and CCPA compliant
- • Data stored in secure US data centers
- • Industry-standard email encryption
- • Spam and malware protection
- • Secure email storage
- • Business-grade email security
Payment & Analytics Services
- • PCI DSS Level 1 compliance
- • Bank-level security encryption
- • Fraud detection and prevention
- • No storage of payment card data
- • IP address anonymization enabled
- • Data sharing with Google limited
- • 26-month data retention period
- • EU-US Privacy Framework certified
Data Breach Response
In the unlikely event of a data breach affecting your personal information, we will:
- • Contain and assess the breach immediately
- • Notify affected clients within 72 hours
- • Provide clear details about what happened
- • Offer free credit monitoring if applicable
- • Work with authorities as required by law
- • Implement additional security measures
Your Rights and Choices
You have significant control over your personal information:
Access and Correction Rights
- • Request access to your personal information
- • Correct any inaccuracies in your information
- • Update your preferences and dietary requirements
- • Request deletion of your personal information
- • Restrict processing of your information
- • Object to specific uses of your information
Communication Preferences
- • Choose how we communicate with you (email, phone, text)
- • Opt out of promotional communications while maintaining service communications
- • Update your contact information at any time
- • Set preferences for appointment reminders and confirmations
How to Exercise Your Rights
To exercise these rights, contact us at [email protected] or (346) 218-3912.
Response Time: We will respond within 48 hours and fulfill requests within 30 days.
Special Considerations for Food Service
Allergen Information
We maintain detailed records of food allergies and dietary restrictions for your safety. This information is:
- • Shared only with staff involved in meal preparation
- • Kept confidential and secure at all times
- • Updated regularly to ensure accuracy
- • Available immediately in emergency situations
Health-Related Dietary Information
Information about medical dietary requirements receives additional protection:
- • Stored separately from general preference information
- • Accessed only by authorized personnel
- • Shared with healthcare providers only with your explicit consent
- • Maintained with highest confidentiality standards
Data Retention
We retain your information only as long as necessary for service delivery and legal compliance:
| Information Type | Retention Period | Purpose |
|---|---|---|
| Active Client Information | While providing services | Service delivery and continuity |
| Dietary Restrictions & Allergies | Until explicitly removed | Safety and emergency response |
| Inactive Client Information | 3 years after last service | Re-engagement and preferences |
| Payment Records | 7 years | Tax and legal requirements |
Cookies and Website Usage
Our website uses cookies to improve your experience:
Essential Cookies
- • Remember your preferences and settings
- • Maintain security and prevent fraud
- • Enable core website functionality
Analytics Cookies
- • Understand how visitors use our website
- • Improve website performance and usability
- • Analyze traffic patterns and popular content
Cookie Control: You can control cookies through your browser settings. Disabling cookies may limit some website functionality but won't affect our core services.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or business operations.
How We Handle Policy Updates
Current Version:
The most current version of our Privacy Policy is always available on our website at personalchefana.com/privacy. This page will always reflect our current privacy practices.
Your Responsibility:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Active Client Notifications
Current Clients: If you have active service bookings or ongoing service relationships with us, we will notify you of significant privacy policy changes through:
- • Direct email communication
- • Notice during scheduled service appointments
- • Phone communication for major changes
Types of Changes
Minor Updates:
- • Contact information changes
- • Clarifications of existing practices
- • Minor wording improvements
Significant Changes:
- • New data collection practices
- • Changes to data sharing policies
- • Modified retention periods
Stay Informed
Last Updated Date: This policy shows the "Last Updated" date at the top of the page. Check this date periodically to see if the policy has been revised since your last visit.
Contact Us for Privacy Questions
For any privacy-related questions, concerns, or requests:
Privacy Contact
Response Commitment
Complaints and Concerns
If you believe we have mishandled your personal information, please contact us immediately. You may also file complaints with relevant regulatory authorities. We are committed to resolving any privacy concerns promptly and professionally.
Professional Standards
Personal Chef Ana maintains professional standards consistent with industry best practices:
Ethical Standards
- • Client confidentiality as core ethical principle
- • Professional discretion in all interactions
- • Respect for dietary and personal preferences
- • Transparent communication about services
Professional Development
- • Continuing education on privacy and food safety
- • Professional liability insurance including privacy coverage
- • Industry association membership and ethical guidelines
- • Regular training on data protection best practices
Effective Date and Agreement
This privacy policy is effective as of July 20, 2025 and will remain in effect except with respect to any changes in its provisions, which will be effective immediately after being posted.
By using our services, you acknowledge that you have read and understand this Privacy Policy and agree to our collection and use of information in accordance with this policy.
Questions About Our Privacy Practices?
We're committed to transparency and protecting your privacy. Contact us for any questions about how we handle your information.